Washington Manor Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds68
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-11-28
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
When families spend time at the home, they often find staff approachable and helpful. The atmosphere during visits suggests a professional team focused on residents' daily needs.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2019-11-28
Is this home safe?
Is the care effective?
The effective domain was rated Good at the last inspection. No specific detail is available in the published report about care plan quality, GP access, dementia training content, or food and nutrition. The home lists dementia as a specialism, which means inspectors will have assessed whether practice matched that claim, but the detail of what they found is not in the available text. The improvement from a previous Requires Improvement rating suggests that whatever gaps existed in practice have been addressed.Is this home caring?
The caring domain was rated Good at the last inspection. No direct inspector observations about staff interactions, use of preferred names, response to distress, or pace of care are available in the published report text. No quotes from residents or relatives are included in the available material. A Good rating in caring means inspectors were satisfied with what they saw, but the published summary does not describe what that was.Is the home responsive?
The responsive domain was rated Good at the last inspection. No specific detail about activity programmes, individual engagement, or end-of-life planning is available in the published report text. The home's dementia specialism implies that responsiveness to individual need was assessed, but the published summary does not describe what was found. No information is available about how activities are adapted for people who cannot join group sessions.Is the home well-led?
The well-led domain was rated Good at the last inspection, improving from a previous Requires Improvement. Named managers are recorded as in post: a registered manager and a nominated individual for the provider St. Martin's Care Limited. No specific detail about management visibility, staff culture, governance systems, or how complaints are handled is available in the published report text. The turnaround from Requires Improvement is itself a leadership indicator worth exploring.
Source: CQC inspection report →
What the evidence base says
The home provides specialist dementia care alongside general care for people over 65. The structured activities and social interaction particularly benefit residents living with dementia, helping to reduce isolation and improve wellbeing. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Washington Manor Care Home holds a Good rating across all five inspection domains, improved from a previous Requires Improvement, which is a meaningful positive step. However, the published inspection text contains very limited specific detail, so scores reflect the confirmed rating rather than direct inspector observations or resident testimony.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
When families spend time at the home, they often find staff approachable and helpful. The atmosphere during visits suggests a professional team focused on residents' daily needs.
What inspectors have recorded
Staff demonstrate real compassion, particularly during end-of-life care where families say the team couldn't have done more. However, relatives trying to check on loved ones by phone report constant engaged tones and unanswered calls, leaving them anxious and uninformed.
How it sits against good practice
For families who can visit regularly, the care quality speaks for itself. Those relying on phone updates may want to establish clear communication expectations from the start.
Worth a visit
Washington Manor Care Home, on Hollin Hill Road in Washington, was rated Good across all five inspection domains at its last full inspection in November 2019. Crucially, this represents an improvement from a previous Requires Improvement rating, which tells you the home recognised problems and addressed them. A monitoring review carried out in July 2023 found no evidence to change that Good rating. The home is registered to care for up to 68 people, specialising in dementia care and care for older adults, and is run by St. Martin's Care Limited with named managers in post. The main limitation here is significant: the published report text contains almost no specific detail about what inspectors actually saw, heard, or read during the inspection. There are no direct quotes from your parent's peers or their relatives, no descriptions of staff interactions, and no observations about the environment, food, or activities. A Good rating is meaningful, but it tells you the home met the threshold, not how it felt to live there. Before making a decision, visit in person, ideally unannounced or at a mealtime. Ask the manager to walk you through what has changed since the previous Requires Improvement rating, and ask specifically about night staffing numbers, dementia training, and how families are kept informed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Washington Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Attentive bedside care meets frustrating communication barriers for families
Residential home in Washington: True Peace of Mind
Families describe a care home where staff show genuine compassion during difficult times, yet getting through on the phone can feel almost impossible. Washington Manor Care Home in Washington provides dementia and residential care for older adults, with a clear divide between the quality of hands-on care and the accessibility of information for worried relatives.
Who they care for
The home provides specialist dementia care alongside general care for people over 65.
The structured activities and social interaction particularly benefit residents living with dementia, helping to reduce isolation and improve wellbeing.
“For families who can visit regularly, the care quality speaks for itself. Those relying on phone updates may want to establish clear communication expectations from the start.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Washington Manor Care Home holds a Good rating across all five inspection domains, improved from a previous Requires Improvement, which is a meaningful positive step. However, the published inspection text contains very limited specific detail, so scores reflect the confirmed rating rather than direct inspector observations or resident testimony.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
When families spend time at the home, they often find staff approachable and helpful. The atmosphere during visits suggests a professional team focused on residents' daily needs.
What inspectors have recorded
Staff demonstrate real compassion, particularly during end-of-life care where families say the team couldn't have done more. However, relatives trying to check on loved ones by phone report constant engaged tones and unanswered calls, leaving them anxious and uninformed.
How it sits against good practice
For families who can visit regularly, the care quality speaks for itself. Those relying on phone updates may want to establish clear communication expectations from the start.
Worth a visit
Washington Manor Care Home, on Hollin Hill Road in Washington, was rated Good across all five inspection domains at its last full inspection in November 2019. Crucially, this represents an improvement from a previous Requires Improvement rating, which tells you the home recognised problems and addressed them. A monitoring review carried out in July 2023 found no evidence to change that Good rating. The home is registered to care for up to 68 people, specialising in dementia care and care for older adults, and is run by St. Martin's Care Limited with named managers in post. The main limitation here is significant: the published report text contains almost no specific detail about what inspectors actually saw, heard, or read during the inspection. There are no direct quotes from your parent's peers or their relatives, no descriptions of staff interactions, and no observations about the environment, food, or activities. A Good rating is meaningful, but it tells you the home met the threshold, not how it felt to live there. Before making a decision, visit in person, ideally unannounced or at a mealtime. Ask the manager to walk you through what has changed since the previous Requires Improvement rating, and ask specifically about night staffing numbers, dementia training, and how families are kept informed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Washington Manor Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Washington Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Attentive bedside care meets frustrating communication barriers for families
Residential home in Washington: True Peace of Mind
Families describe a care home where staff show genuine compassion during difficult times, yet getting through on the phone can feel almost impossible. Washington Manor Care Home in Washington provides dementia and residential care for older adults, with a clear divide between the quality of hands-on care and the accessibility of information for worried relatives.
Who they care for
The home provides specialist dementia care alongside general care for people over 65.
The structured activities and social interaction particularly benefit residents living with dementia, helping to reduce isolation and improve wellbeing.
Management & ethos
Staff demonstrate real compassion, particularly during end-of-life care where families say the team couldn't have done more. However, relatives trying to check on loved ones by phone report constant engaged tones and unanswered calls, leaving them anxious and uninformed.
The home & environment
The home maintains clean, functional spaces for residents. Activities and social programmes help new residents settle in, with families noticing improvements in mood and reduced isolation.
“For families who can visit regularly, the care quality speaks for itself. Those relying on phone updates may want to establish clear communication expectations from the start.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
